Policies
Policies – Our policies are subject to Four Paw management’s discretion for each circumstance.
Our prices - We charge according to your pets’ size as well as type of coat and style of clip. Prices may vary for each visit depending on the condition of your pets’ coat and the clip style.
No shows – If you do not show up for your appointment, you will be charged a now show fee of $80 on your next visit. You will be given only one warning on your first offence. On your second offence you will be charged $80 and on your third offence any future appointments you have will be cancelled and you will no longer be able to make any further appointments. If you do not show up to your appointment within 30 minutes from the appointment time, this will be considered a no show.
Cancelations – Please advise us within 24 hours of your appointment if you need to cancel. Any cancelations after this time will incur a $30 cancelation fee on your next visit.
Late collections – We expect you to collect your pet within 30 minutes of our message to you of their completion. Any pets collected after this time frame will incur a minding fee of $10 per hour. If you pick up your pet after our closing time of 5pm Monday to Friday, you will incur a late fee of $10 per 15 minutes.
**Please note: Our SMS reminder service is a complimentary service to remind you of your appointment with us. Do not rely on this service for knowing when your appointment is. It is still your responsibility to know when your appointment is and show up on time.
Our prices - We charge according to your pets’ size as well as type of coat and style of clip. Prices may vary for each visit depending on the condition of your pets’ coat and the clip style.
No shows – If you do not show up for your appointment, you will be charged a now show fee of $80 on your next visit. You will be given only one warning on your first offence. On your second offence you will be charged $80 and on your third offence any future appointments you have will be cancelled and you will no longer be able to make any further appointments. If you do not show up to your appointment within 30 minutes from the appointment time, this will be considered a no show.
Cancelations – Please advise us within 24 hours of your appointment if you need to cancel. Any cancelations after this time will incur a $30 cancelation fee on your next visit.
Late collections – We expect you to collect your pet within 30 minutes of our message to you of their completion. Any pets collected after this time frame will incur a minding fee of $10 per hour. If you pick up your pet after our closing time of 5pm Monday to Friday, you will incur a late fee of $10 per 15 minutes.
**Please note: Our SMS reminder service is a complimentary service to remind you of your appointment with us. Do not rely on this service for knowing when your appointment is. It is still your responsibility to know when your appointment is and show up on time.